New employee

HR will send your GEMS code username and password to your corporate email address.

Existing employee

HR will send your GEMS code, username and password to your corporate email address.

Create a ticket to retrieve your account.

For first time log-in:

1. Enter the company code, employee ID, and temporary password.

2. Create a new password.

3. Create a 6-digit PIN.

4. Enable mobile app biometrics.

5. Log in again using the new credentials.

For succeeding log-ins:

You may use any of the following: 

1. • Created password

   • Created PIN

   • Biometrics

Via Admin

Create a ticket to retrieve your password. Admin will generate the new password, which will be sent to your corporate email address.

Via Log in

1. Go to the Login screen and tap "Use Password."

2. Tap "Forgot Password."

3. Enter your registered email address to receive a One-Time Password (OTP).

4. Check your email and enter the OTP to verify the password reset request.

5. Complete the process to set your new password.

1. Go to the Login screen and tap "Use PIN."

2. Tap "Forgot PIN."

3. Enter your registered email address to receive a One-Time Password (OTP).

4. Check your email and enter the OTP to verify the PIN reset request.

5. Complete the process to set your new PIN.

During the first log-in, the biometric authentication must be enabled.

If not enabled, log in to the GEMS mobile app, go to My Account, and toggle on the button to enable the use of biometrics.

1. On the login page, tap the fingerprint icon

2. Choose between fingerprint or face recognition

3. Complete the verification

4. Click Submit

The biometric authentication must be enabled.

If not enabled, log in to the GEMS mobile app, go to My Account, and toggle on the button to enable the use of biometrics.

1. On the login page, tap Use PIN

2. Enter PIN

3. Click Submit